Effective Date: May 29, 2025

At In-Home Care of Arizona, we are committed to protecting the privacy and security of our clients, their families,
and our staff. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you
interact with our non-medical home care services.

1. Information We Collect

  • Client Information: Name, address, date of birth, emergency contact details, care needs and
    preferences, service history.
  • Health-Related Details: Non-clinical information needed to provide appropriate care (e.g.,
    mobility needs, dietary restrictions).
  • Family and Contact Information: Details of authorized representatives, family members, or
    responsible parties.
  • Billing and Payment Details: Insurance information, payment methods, and billing contact data.
  • Website Usage (if applicable): IP address, browser type, device identifiers, and cookies for
    functionality and improvement.

2. How We Use Your Information

  • Deliver personalized, high-quality non-medical home care services.
  • Communicate with clients and families regarding care plans, appointments, and feedback.
  • Billing, invoicing, and payment processing.
  • Meet legal, regulatory, and compliance obligations.
  • Improve services, train staff, and ensure quality assurance.
  • Internal recordkeeping and administrative purposes.

3. Mobile Opt-In Data

No mobile opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. This
excludes text messaging originator opt-in data and consent, which will not be shared with any third parties under any
circumstances.

4. SMS Terms and Conditions

By opting in to receive messages, you agree to receive communications from In-Home Care of Arizona regarding updates
on appointments. You can opt out at any time by replying STOP or request more information by replying
HELP. Message frequency may vary. Message and data rates may apply.

5. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information only in the following circumstances:

  • With authorized family members or representatives involved in care.
  • With service providers or contractors performing services on our behalf (e.g., scheduling software, billing).
  • As required by law or regulation, including subpoenas or law enforcement requests.
  • In emergencies, to protect the health and safety of our clients.

6. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information from
unauthorized access, use, or disclosure.

7. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access or correct your personal data.
  • Request deletion of your data, subject to legal requirements.
  • Limit the sharing of certain information.
  • Withdraw consent at any time.

To exercise your rights, please contact us using the information below.

Our website or materials may contain links to third-party sites. We are not responsible for the privacy practices or
content of those sites.

9. Children’s Privacy

Our services are intended for seniors, adults with disabilities, and their caregivers. We do not knowingly collect
personal information from children under 13.

10. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and notify
you as required.

11. Contact Us

In-Home Care of Arizona
4250 N Drinkwater Blvd Ste 300
Scottsdale, AZ 85251

Phone: (480) 999-2129 & (623) 363-4111
Email: info@icoa.us